Returns and Exchanges

CHANGE OF MIND

We will be happy to exchange any product as long as it is in original condition with all tags still on. We do not refund money, however, you can exchange for another product.

Returning by Post

If you wish to return change of mind items by post, email us first at info@mimpimannis.com to obtain a return reference and to let us know the reason for your return. If you would like to exchange an item, let us know what your preferred replacement choice is Eg. a different size, colour or style. Please note that exchanges are subject to stock availability and the original item(s) you exchange must be equal to or greater in value than their replacement. When posting items for exchange or refund due to change of mind, you will be responsible for all shipping and handling charges.

FAULTY ITEMS

Returning by Post

If you wish to return faulty items by post, please send us an email with an image and the details of your faulty item to info@mimpimannis.com and we will be happy to assist you. We will provide you with a return reference that you will need to use when sending the item back to us.

Please note that items damaged as a result of general wear and tear are not considered to be faulty. Where possible, Mimpi Mannis will offer to repair genuinely faulty items. If the issue is not repairable or the same product is not available, you are entitled to a full refund in the original tender. Mimpi Mannis will incur the cost of postage where an item is deemed faulty.

After we receive your returned item in the mail, we will send you a confirmation email to let you know that we have received it. Please allow 2-3 business days for your refund to be processed.

We recommend sending returns via registered post as we do not accept responsibility for lost items.

International exchanges will be charged a re-shipping fee to have the new goods shipped back to you. 

*Exchanges and Refunds not applicable on sale or promotional items.

INTERNATIONAL

Exchanges (full price items) -28 days from date of purchase

Refunds (faulty items)-28 days from date of purchase

 

INDONESIA

Exchanges (full price items) -14 days from date of purchase

Refunds (faulty items) – 14 days from date of purchase

International Exchange Shipping

International exchanges will be charged a re-shipping fee. By returning your goods for exchange, you are agreeing to payment of these charges. This charge will appear on your exchange invoice.

Australia / New Zealand: 29.99*

USA/Asia: $29.99*

UK: $29.99*

Europe: $29.99*

Canada: $29.99*

Rest of the World: $29.99*

*Excludes heavy/bulky item exchanges. Shipping charges will be quoted to you before your exchange is processed.

 

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on mimpimannis.com. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.

Leave a Reply

Your email address will not be published. Required fields are marked *